Billing Support
- ONLINE PAYMENTS & AUTO PAY
- ACCOUNT BALANCE & HISTORY
- PAPER OR EMAIL INVOICES
- UPDATE EMAIL PREFERENCES
How do I use the online portal?
- Visit our online payment portal www.trashbilling.com
- Use your unique 12 digit ID number located on your invoice
- Enter your password or create one if it is your first time visiting the site
- Navigate to your desired section
Where can I find my web account number?
Your 12 digit web account number will show on all invoices and emails sent from us.
Search "NetCom" in your email to find previous messages we have sent you or view your invoice.
If you are unable to find it, please call the office.
What should I do if my invoice balance seems incorrect or different from what I expected?
- Go to www.trashbilling.com and sign in using your web account number.
- Select "View Account History"
- This view is a more detailed history of charges and payments on your account.
- If you have additional questions regarding your bill, please give our office a call.
How do I sign up for autopay?
- Go to www.trashbilling.com and sign in using your web account number.
- Select "Sign up for Autopay".
- Enter your payment information in the dropdown.
- Hit continue and follow the prompts to save your information.
Payments on suspended accounts
Payments made outside business hours are viewed the following business day.
If your account is scheduled for suspension and payment is made after hours, the suspension will remain in effect until the office reopens. Any missed pickups during this time will be addressed at the next scheduled pickup, including extra items from the suspension period.
All invoices are due upon receipt. Unpaid invoices incur a late fee and may result in service suspension until paid in full. A $25.00 fee is applied to declined payments or when reinstating a closed account with an overdue balance.
Still need help? We are here for you, give you us a call!